Terms and Conditions

1 Seller and contact details

This online store is operated by Building Brokers WA Pty Ltd (ABN 63 647 089 263), trading as BlueVitality. These terms apply to purchases from our store. Contact: hello@bluevitality.com.au. Postal address: PO Box 3, Bassendean WA 6934, Australia. Please contact us for the correct return address before sending goods.

2 Orders and payment

Review your order and correct any errors before submitting it. Available payment options and the total payable are shown at checkout. We send order confirmation by email. If we cannot supply an ordered item, we will contact you promptly and refund payments for the unfulfilled goods and associated delivery charges.

3 Prices and delivery

Prices are in Australian dollars and include GST where applicable. Delivery charges are disclosed before payment. Our Shipping Policy explains delivery arrangements. Any quoted delivery estimate does not limit your rights if we fail to supply within an agreed or reasonable time.

4 Australian Consumer Law

Our goods come with consumer guarantees under the Australian Consumer Law where it applies, including to eligible business purchases. For a major failure, you may choose a refund or replacement, or keep the goods and seek compensation for their reduced value. Other failures must be remedied within a reasonable time. You may also be entitled to compensation for reasonably foreseeable loss or damage. Nothing in these terms excludes, restricts or modifies rights, remedies or liability that cannot lawfully be excluded.

5 Returns and refunds

Our Returns and Refunds Policy provides a voluntary 30-day change-of-mind return option for unopened, unused goods in their original packaging. Customers pay return postage for those returns. These conditions do not limit statutory claims for faulty, damaged, incorrect or otherwise non-compliant goods. Reasonable return costs for confirmed problems will be covered or reimbursed.

6 Promotional discounts

Any promotional discount is subject to the conditions disclosed for that offer. Refunds for discounted goods reflect the amount actually paid. Promotions and discounts do not reduce statutory consumer rights.

7 Applicable law and complaints

These terms are governed by the laws of Western Australia and Australia, subject to mandatory protections that apply to your purchase. Please contact hello@bluevitality.com.au with a complaint. You may seek assistance from the relevant consumer protection agency or pursue remedies in a court or tribunal with lawful jurisdiction.

8 Changes to these terms

Updated terms apply to future purchases. Changes do not retrospectively alter an existing order or reduce rights that have already arisen.