Returns & Refunds

This policy applies to goods bought from BlueVitality, operated by Building Brokers WA Pty Ltd (ABN 63 647 089 263), trading as BlueVitality. It provides a voluntary change-of-mind option in addition to your statutory rights.

Change of mind returns

We offer a voluntary 30-day change-of-mind return policy from the date of delivery. Goods must be unopened, unused and in their original packaging. To request this return, email hello@bluevitality.com.au within 30 days of delivery with your order number or other proof of purchase. We will provide the return address and instructions. You pay return postage for a change-of-mind return.

After we receive and inspect an eligible change-of-mind return, we will process the refund using the original payment method unless we agree otherwise with you.

Faulty damaged or incorrect goods

If goods are faulty, damaged, incorrectly supplied or do not meet an applicable consumer guarantee, contact hello@bluevitality.com.au with your order number or other proof of purchase and details of the issue. We may assess the goods to determine the appropriate remedy. Photographs may assist, where available.

The 30-day period, unopened and unused conditions, and original-packaging requirement for change-of-mind returns do not apply to statutory claims. Those claims are governed by applicable law. Reasonable return costs for confirmed faults, damage or incorrect goods will be covered or reimbursed. Please retain any postage receipts.

Australian Consumer Law remedies

Where the Australian Consumer Law applies, a major failure gives you the choice of a refund or replacement, or the option to keep the goods and seek compensation for their reduced value. A failure that is not major must be remedied within a reasonable time. Further remedies apply if it is not resolved. You may also be entitled to compensation for reasonably foreseeable loss or damage.

A refund will use the original payment method unless we agree another method with you. Sale items and eligible business purchases retain applicable consumer guarantees. This policy does not exclude, restrict or modify rights or remedies that cannot lawfully be excluded.

Return instructions and contact

Please contact us before sending goods so we can provide the correct return address and instructions. This request does not limit statutory rights.
Email: hello@bluevitality.com.au
Postal address: PO Box 3, Bassendean WA 6934, Australia. The postal address is not automatically the return address.